Privacy policy
Last updated: May 14, 2026
This policy explains what information the Grand Library collects when you visit our store, why we collect it, and what rights you have over it. The Grand Library is a digital publishing house, and our store is powered by Shopify, which enables us to deliver our products and services to you. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
By using the Grand Library store, you confirm that you have read and understood how we handle your information as described below.
Personal Information We Collect
"Personal information" means information that identifies you or can reasonably be linked to you. It does not include anonymous or de-identified data. Depending on how you interact with us and where you live, we may collect or process the following categories of personal information, including inferences drawn from it, as permitted by law:
Contact details — your name, billing address, phone number, and email address.
Financial information — credit card, debit card, and financial account numbers, payment confirmations, and other payment details.
Account information — your username, password, security questions, preferences, and settings.
Transaction information — the items you view, add to your cart or wishlist, purchase, or cancel, and your past transactions.
Communications with us — anything you include when you contact our support team.
Device information — your device type, browser, network connection, IP address, and other unique identifiers.
Usage information — how and when you interact with our store.
Because the Grand Library sells digital products only — ebooks, guides, and PDFs delivered electronically — we do not collect physical shipping addresses. Billing address is collected only to verify payment.
Where This Information Comes From
We collect personal information:
Directly from you — when you create an account, make a purchase, contact us, or otherwise share information with us.
Automatically through our store — from your device when you visit, and through cookies and similar technologies.
From our service providers — when we engage them to enable certain technology or when they process information on our behalf.
From our partners or other third parties — including payment processors and analytics providers.
How We Use Your Personal Information
We use personal information for the following purposes:
Providing and improving the store. To perform our contract with you, process payments, deliver your digital products, manage your account, remember your preferences, recommend related titles, and send notifications about your account or purchases.
Marketing. To send you marketing emails about new releases and offers (which you can unsubscribe from at any time), and to run limited retargeting and lookalike advertising on Meta and Google based on items you have viewed or purchased. We do not participate in broader advertising networks beyond these.
Security and fraud prevention. To authenticate your account, provide a secure payment and shopping experience, investigate suspicious activity, and protect our store and our customers. If you create an account, you are responsible for keeping your credentials safe.
Customer support. To respond to your inquiries and maintain our relationship with you.
Legal reasons. To comply with applicable law, respond to valid legal process, enforce our terms, and investigate potential violations.
How We Disclose Personal Information
We may share personal information with third parties in the following circumstances:
With Shopify and other service providers who perform services on our behalf — payment processing, data analytics, customer support, cloud storage, and digital delivery infrastructure.
With Meta and Google to enable the limited retargeting and lookalike advertising described above. These partners use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share your information for this purpose.
When you direct or consent to disclosure — for example, through social media widgets or login integrations.
In connection with a business transaction such as a merger or sale of assets, or to comply with legal obligations, enforce our terms, or protect the rights of our customers and our business.
Relationship with Shopify
Our store is hosted by Shopify, which collects and processes personal information to provide and improve the platform. Information you submit to our store will be transmitted to Shopify and may be processed in countries outside where you reside. We also use certain Shopify enhanced features that draw on data from your interactions with our store, other Shopify merchants, and Shopify itself. For these features, Shopify is the controller of your personal information and is responsible for responding to requests regarding its use. To learn more, see the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights through the Shopify Privacy Portal.
Third-Party Websites and Links
Our store may link to websites operated by third parties. We do not control those sites and are not responsible for their privacy practices, security, or content. Please review their policies before sharing information with them. Anything you post on public or third-party platforms may be viewable by others without limitation as to its use.
Children's Data
The Grand Library is not intended for use by anyone under 16. We do not knowingly collect personal information from anyone under 16. If you are a parent or guardian and believe your child has provided us with their personal information, please contact us using the details below and we will delete it. As of the date of this policy, we do not have actual knowledge that we sell or share personal information of anyone under 16.
Security and Retention
No security measures are perfect or impenetrable, and information sent to us over the internet may not always be secure in transit. We recommend you avoid sending sensitive or confidential information through unsecured channels.
How long we retain your personal information depends on whether we need it to maintain your account, deliver our products, comply with legal obligations, resolve disputes, or enforce our agreements with you.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights over your personal information. These rights are not absolute and may apply only in certain circumstances:
Access. Request access to the personal information we hold about you.
Deletion. Request that we delete personal information we hold about you.
Correction. Request that we correct inaccurate information about you.
Portability. Request a copy of your personal information and, in some cases, ask that we transfer it to a third party.
Communication preferences. Opt out of marketing emails at any time using the unsubscribe link. If you opt out, we may still send you transactional messages about your account or orders.
To exercise any of these rights, contact us using the details below. To learn more about rights relating to data processed by Shopify, visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request. If you use an authorized agent, we will require proof that you have authorized them to act on your behalf.
Complaints
If you have complaints about how we handle your personal information, please contact us using the details below. Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.
International Transfers
We may transfer, store, and process your personal information outside the country you live in. Where we transfer information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or their UK equivalents, unless the destination country has been determined to provide an adequate level of protection.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we do, we will post the revised version here, update the "Last updated" date, and provide notice as required by law.
Contact
For questions about this policy, or to exercise any of the rights described above, email us at hello@thegrandlibrary.earth